At The Supply Heaven, we strive to provide you with the best shipping experience. This policy outlines the terms and conditions for shipping, including domestic and international delivery timelines, shipping costs, and other relevant details.
1. Shipping Locations
We are pleased to offer both domestic and international shipping. Please ensure that the shipping address provided is correct and complete to avoid any delivery delays.
2. Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped, along with tracking information.
3. Shipping Times
• Domestic (India): Orders shipped within India will typically be delivered within 5-7 business days after processing.
• International: For international orders, delivery usually takes 10-15 business days, depending on the destination and local customs procedures.
Please note that shipping times may vary based on the courier service and customs processes in your country.
4. Shipping Costs
Shipping fees are calculated at checkout based on the size, weight, and destination of the order. Any additional customs fees, taxes, or duties for international shipments are the responsibility of the customer.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the courier’s website. Please allow up to 24 hours for tracking information to be updated.
6. Customs and Import Duties (International Orders)
International orders may be subject to customs duties, taxes, or import fees, depending on the destination country. These charges are not included in the item price or shipping fees and are the responsibility of the customer. Customs policies vary widely, so we recommend contacting your local customs office for further information.
7. Delivery Issues
If there are any issues with delivery (e.g., delayed, lost, or damaged shipments), please contact our support team at support@thesupplyheaven.com within 48 hours of the estimated delivery date. We will work with you and the shipping carrier to resolve the issue.
8. Shipping Restrictions
We currently do not ship to certain restricted countries. If your location is not available for shipping during checkout, please contact us for further assistance.
9. Changes to Shipping Address
Once an order is placed, you cannot change the shipping address. If you need to make any modifications, please contact us immediately at support@thesupplyheaven.com. While we cannot guarantee changes after processing, we will do our best to accommodate your request.
10. Delayed or Lost Packages
If your package has not arrived within the estimated shipping time, please allow an additional 2-3 days due to potential carrier delays. If your package is lost in transit, please contact us and we will assist you with filing a claim with the carrier.
11. Contact Us
For any shipping-related questions or concerns, please reach out to our customer service team at:
• Email: support@thesupplyheaven.com
We are committed to ensuring a smooth and satisfactory shipping experience for all our customers.