1. What is the return policy for products?
• We do not accept returns or refunds. However, if the product is damaged or if there are issues with size, you can request a replacement within 5 days of receiving the product. Please note that you must provide an opening video of the product to validate your claim.
2. How long does shipping take?
• Domestic orders typically take 5-7 business days for delivery, while international orders usually take 10-15 business days, depending on the destination and customs procedures.
3. Do you ship internationally?
• Yes, we offer international shipping. Please check our shipping policy for details regarding delivery times and customs duties.
4. How can I track my order?
• Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment on the courier’s website.
5. What should I do if my package is lost?
• If your package has not arrived within the estimated shipping time, please allow an additional 2-3 days for potential carrier delays. If the package is still not received, contact our support team for assistance.
6. Can I change my shipping address after placing an order?
• Once an order is placed, the shipping address cannot be changed. If you need to make any modifications, please contact us immediately. While we cannot guarantee changes after processing, we will do our best to accommodate your request.
7. What payment methods do you accept?
• We accept various payment methods, including credit/debit cards, net banking, and other secure payment options. Please check the payment section at checkout for available options.
8. How do I contact customer support?
• You can reach our customer support team at support@thesupplyheaven.com. We are here to assist you with any questions or concerns.